Keepspan

Support

Before troubleshooting, export a complete backup from Settings. Do not delete or reinstall Keepspan while important history exists only on this device.

A record is missing

Check the item’s complete history and Recently Deleted. For shared items, also confirm that iCloud Drive is enabled and synchronization has finished.

A reminder did not arrive

Check notification permission, quiet hours, and the Scheduled count in Settings. iOS controls final delivery; Keepspan is not a medical or guaranteed-exact alarm.

Devices do not synchronize

Use the same Apple Account with iCloud Drive enabled, then open Keepspan on each device. Offline changes remain local until connectivity returns.

Restore the lifetime purchase

In Settings, choose Restore Purchase while signed in to the Apple Account that bought Keepspan Pro. Restoring never deletes records.

Prepare a useful support report

Settings can generate a privacy-safe diagnostic summary. Review it before sharing; notes, attachments, item names, and full history are excluded.